For the purposes of applicable data protection laws, the eTEU Ltd is defined as the “Controller” of Your personal information collected through our website www.eteu.co.uk and You feel free to contact Us if need be or if You have any questions about the use of your personal information (please use the “Contact Us” section below).
If You sign up for an eTEU account and/or services, in order for us to register You appropriately, We will have to gather some basic information about You, this may include:
In such an event We may require You to provide this information directly to Us on the website on registration, or when You are signing into Your account to access Our services or other connected third parties with whom We work with to provide You with the required services.
Our intention is to use Your information (information collected) to:
When You have created Your eTEU account, We may be required to ask for additional information about You to complete Your “eTEU Profile”. The information required may include Your gender, date of birth, address, national insurance number, citizenship and residency status, tax ID, and information about Your cargo to be shipped, position, company or entity You work for and such other details. This is required for Us to provide You with the best services. Our requested information may be required to be amended by Us over time due to changes in services provided and international shipping and trade regulations. We will also ask You to provide a copy of an identification document, such as a passport or national identity card, and other documents such as:
and other such documents that may be required by Us in order to comply with Our regulatory obligations.
We intend to use Your information mainly to:
It is not necessary for You to complete Your Profile, but if You choose not to, this may lead to limited access to the full functionalities available on Our website.
It is recommended that You keep Your Profile updated at all times by visiting the “Account” section and using the Settings menu to access it. It is Your responsibility to update necessary information upon eTEU’s request. This information is required for Us to be able to update You upon any changes to Your account, services we provide or any other changes regarding our service as well as Your information. It is Your responsibility to not provide information which is known to be untrue, incorrect, incomplete and/or inconsistent with other information You have provided at any time during the registration process or information exchange. It is important that You acknowledge that We may rely upon the information provided and You will be fully responsible and liable for any damages or losses which may result from any of Your inaccuracies, including but not limited to, the inappropriateness of a service/product to Your profile.
We may be required to collect personal information about You from third-party entities when We seek to verify Your identity or meet the international regulatory requirements. This may include but not limited to for example, shipping lines, freight forwards, port authorities, customs agencies, port agents, HMRC, identity verification agencies and other similar bodies as required.
It is important to note that we keep records of all activities on the website, including but not limited to any information You may upload, any visited pages, Your personal account details, including but not limited to the time logged in and accessed, transactions made, any payments made, the payment method, device used and/or Your IP addresses and where required any other network identifiers. This information will be used to perform such tasks like:
In the event that You might need to contact Us by any means including telephone, e-mail, post or using another function offered by eTEU, e.g. chatbots, We may be required to collect information that You choose to give Us. It is Our intention to use this information as required to review personal information, investigate and respond to any comments, complaints or questions that may arise. Please note that We may choose to record all telephone calls You made to Us.
As part of Our growth and expansion campaign, We may provide uses of the eTEU website with the opportunity to invite Their contacts to register an account with Us. Our intention is to collect e-mail addresses and other points of contact that users inviting new users decide to provide. eTEU’s intention is to use this information to send out invitations to the contacts at the specific request of present eTEU users.
It must be noted that in some instance We may have to share some of Your information with Third Parties including but not limited to shipping lines, port authorities, customs agencies, port agents, HMRC, identity verification agencies and other similar bodies as required. In some cases the data may be shared analytics purposes and may require the reproduction of Your information in an aggregated and anonymized format, We will ensure that your identity will be fully redacted You will be anonymous at all times.
It may be required that Your personal information to be shared with other parties, including but not limited to:
We aim to process Your information in the UK using local data centres or within the European Union.
When You create and account with Us and We enter into a performing the contract with You: It will then become necessary for Us to begin processing Your personal information, which would be required for Us to appropriately perform all the relevant task so that eTEU can provide a service for You.
For other justifiable grounds, including legal obligation and legitimate interests: we may decide to process Your personal information as part of eTEU’s compliance requirements under UK laws and regulations. Such instance would include but not be limited to:
Our platform provides real-time shipping information that integrates a variety of service providers aiming at providing You with the most up to date and flexible shipping service at Your fingertips. When You download Our software, register and access eTEU’s website, this constitutes an agreement and acknowledgement that You will follow the Terms and Conditions.
Once You have registered and accessed Our website with Your eTEU account, We will send You updates and notifications via SMS or email communications. These notifications will primarily be focused on shipping activity/rates, account status, market volatility, delays, weather issues, changes in legal compliance and may cover other eTEU updates and promotions. If You do not want to receive any of these updates feel free to opt out, at any time by simply clicking on the “Unsubscribe” link places at the bottom of any email from eTEU. You may also access this feature by, or by visiting the “Notifications” tab in the “Settings” menu.
We aim to ensure that when we collect Your personal information We will not keep it for longer that is necessary or required by law. This may vary depending on the transactions being done on the website, the reason it was initially collected for, and to ensure that it meets the statutory laws, conventions or regulations. It is important to know that eTEU will not store Your personal information beyond the period You have an account with Us. After You no longer have an account We will only hold Your information for as long as is needed by statutory laws, conventions or regulations.
As an account holder with eTEU, You will have the right to access Your personal information, or if need be the right to request that it is erased. You may also request that such processing is restricted. Also, any inaccurate personal information held by Us would be rectified. If We have not complied with Your request and statutory laws, conventions or regulations You have the right to complain to the Supervisory Authority, which in the UK is the Information Commissioner’s Office (www.ico.org.uk).
We aim to ensure that Your personal information is kept safely and securely by using data appropriate security technology including, but not limited to firewalls and data encryption. It is Your responsibility to ensure Your personal username and password are kept safely and securely every time You access the eTEU website. You must not share such details with others. In the case where the account is used in a shared office environment then it is Your responsibility to provide Your own internal security process and procedures.
It is Our intention update and amends this Policy over time to in order to reflect the changes Our operations or practices and to ensure full compliance with any changes in laws, conventions, regulations, technology, security or the business environment. Your personal information will always be governed by the most recent Policy.
Feel free at any time to contact Us in regards to any questions about the Policy, using the contact details: [email protected]. It is important that You include Your name, phone number and mailing or email address.